N4/5 Admin - Customer Service

N4/5 Admin - Customer Service

3rd Grade

10 Qs

quiz-placeholder

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N4/5 Admin - Customer Service

N4/5 Admin - Customer Service

Assessment

Quiz

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3rd Grade

Practice Problem

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10 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Media Image

What is the definition of Customer Service

the assistance and advice provided by a company to those people who buy or use its products or services.
Offering a service, well and politely. 
Doing a hair or beauty service without having a disagreement with your client.
Doing a great job.

2.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Media Image

Which of the following is a feature of good customer service? (pick 2)

Putting the customer first

Responding to emails a week later

Ignoring phone calls from customers

Providing a good after-sales service

3.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Media Image

Which of the following are benefits of good customer service? (pick 2)

Keeping loyal customers

Poor competitive edge

Higher staff turnover

Attracting new customers

4.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Media Image

Which of the following are impacts of poor customer service? (pick 2)

Reduced costs

Demotivated employees

Lower staff turnover

Loss of customers

5.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Media Image

Which of the following are internal customers? (pick 2)

Employees

Consumers

Managers

Other businesses

6.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Media Image

How can a business ensure they provide good customer care? (pick 2)

Charge customers for calling them

Respond to emails promptly

Provide regular customer care training for employees

Ensure they do not refund their item

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Which is NOT a key feature of good customer service?

Providing a good after-sales service
Dealing with complaints ineffectively
Knowledgeable staff
Regular and meaningful communication

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