PRINCIPLES & PRACTICES OF MANAGEMENT(BMG20103)

The managerial function that provides direction, a common sense of purpose for the organization through the development of goals and objectives, and the means to reach them is ______.

• planning

• controlling

• leading

• organizing

The statement that explains the primary purpose of the organization and why the organization exists is the ______.

• budget

• strategic plan

• mission statement

• operational plan

Plans that usually span one year or less, are developed by middle managers, and are concerned with what the major subsystems within each organization must do are ______.

• strategic plans

• tactical plans

• operational plans

• contingency plans

Goals that are established by top management and relate to where the organization wants to be in the future are ______.

• operational objectives

• budgets

• standing goals

• strategic goals

All of the following are significant major barriers to effective planning except a(n) ______.

• lack of commitment to the planning process

• overreliance on the planning department

• overemphasis on the uncontrollable environmental factors

• lack of focus on the long term

1. Classical management thinkers ______.

• utilize the “it all depends” approach

• utilize quantitative decision-making tools

• look for the one best way to do something

• realize that their most important and complex resource is people

The Hawthorne studies are an important foundation of the __________ approaches.

• classical

• human relations

• administrative

• quantitative

Models, simulations, and queuing theory are examples of techniques found in the __________ approach to management

• classical

• quantitative

• bureaucratic organization

• modern

Which of the following statements does not accurately reflect the characteristics of contingency theory?

• Managers should draw on all past theories in attempting to analyze and solve problems.

• The best way to initially approach all management problems is through scientific management.

• The contingency approach is integrative in nature.

• Managers should stay flexible and consider the alternatives and fallback positions when defining and attacking problems.

In a fast-changing environment, the most effective method of improv- ing the quality of a product would be ______.

• Kaizen

• bureaucracy

• reengineering

• management science