Dealing with incoming calls

How does a switchboard operator introduce her name when answering a call?

• I'm Sarah.

• My name's Sarah.

• Sarah speaking.

• This is Sarah.

Complete the sentence:

Just a moment. I'll ............... reservations.

• connect you

• put you to

• leave you to

• put you through to

Complete the sentence:

................... connect you right away.

• I'll

• I'd like to

• Can I

• Would you like to

Complete the sentence:

............... ask her to call me back?

• Would you

• Could you

• Can I

• Please

Complete the sentence:

Would you like to leave a message ........... voicemail?

• in

• on

• at

• through

Complete the sentence:

Could I ................ her room for you?

• contact

• connect

• try

• call

Complete the sentence:

That's fine, Mrs. Carson. I've ................. of your late arrival.

• remembered

• known

• taken a note

• made a note

Complete the sentence:

Would you like to .................... a parking space?

• try

• leave

• book

• reserve

The receptionist wants to know the name of person who reserved rooms. How does he/she ask?

• Who's that?

• Who's calling?

• What name is it, please?

• What's your name?

How does the receptionist (R) response to the customer (C)?

C: Thanks for all your help.

R: .........................................

• You're welcome.

• See you again.

• That's ok.

• That's nothing.