Customer support Writing emails

Choose the phrases that are used at the end of an email to offer further help:

• If you require any further assistance, please do not hesitate to contact me.

• Thank you for contacting us.

• Let me know if there's any way I can be of assistance to guide you through this process.

• Thanks for reaching out! I'd be more than happy to help you.

• If there’s anything we can assist you with, don’t hesitate to contact us.

Choose the phrases that are used to ask a client to contact you back:

• Could you please keep us updated on this?

• If there's anything else I can do for you, please let me know.

• I'd appreciate it if you could get back to me on the result.

• We're always here to help you in any way we can.

• Please keep us posted if you're still experiencing difficulties...

Tags

CCSS.RI.8.2

CCSS.RL.11-12.2

CCSS.RL.7.1

CCSS.RL.8.1

CCSS.RL.9-10.2

Choose the right phrases that are used to apologize in an email:

• Sorry for any inconveniences this situation may have caused.

• Shall we set up a time this week to catch up in person?

• I'd like to apologize for making you wait.

• Please accept my apologies for the delay/the inconvenience

• If we can be of any further assistance, please let us know.

Choose the phrases which are used for scheduling an event:

• I'd like to schedule a meeting on [day] if you are available/free then.

• Please let me know if this is OK with you.

• Would you be available on [day]? If so, I'll send you an invite shortly.

• We are sorry to inform you that the interview/meeting scheduled for [day] will have to be rescheduled.

• Please keep me informed/posted/updated/in the loop.

Tags

CCSS.L.1.6

CCSS.L.3.6

Which phrases are used to ask for clarification or more details?

• If I understood you correctly, you would like us to...

• I didn't quite get your point about [something]. Could you be more specific?

• Could you please explain what you mean by [something]?

• There seems to be a problem with the new feature.

• The first solution will take about 3 days, and the second one can take up to 10 days.

Tags

CCSS.RI.11-12.7

CCSS.RI.8.7

CCSS.RI.9-10.7

CCSS.RL.11-12.7

CCSS.RL.9-10.7

Which of these phrases are used to make requests of inquiries?

• Could you possibly tell me...?

• I'd really appreciate it if you could...

• It would be very helpful if you could send us/me...

• Please see the information below for more details about...

• Which option would you like us to work on?

Tags

CCSS.RL.9-10.4

CCSS.SL.11-12.6

CCSS.SL.9-10.6

CCSS.W.11-12.1D

CCSS.W.11-12.2E

Which phrases are used to respond to inquiries/questions?

• As for your second question/issue….

• With reference to our telephone conversation yesterday ...

• In reply to your request about....

• I’ll do my best to help.

• To begin, try opening a website in another browser

Tags

CCSS.L.1.1J

CCSS.L.2.1F

CCSS.L.8.1C

CCSS.L.K.1D

Which phrases are used to explain why you are writing your email?

• This email is to confirm that... (e.g. This email is to confirm that we've received your files.)

• I'm writing concerning/with regard to/about your technical problem with....

• Just a short email + [to inform you that/ to confirm/ to request...]

• I just wanted to let you know that...

• It would be helpful if you could send us ...

Which phrases are used as an opening line when replying to a previous email/contact?

• Thank you for reaching out (to me).

• Thanks for your email this morning/yesterday/on Wednesday/last month...

• Thanks for getting back to me so quickly.

• Further to your email on [date], ...

• Please let me know what action you propose to take.

Tags

CCSS.RL.9-10.4

CCSS.SL.11-12.6

CCSS.W.11-12.1D

CCSS.W.11-12.2E

CCSS.W.9-10.2E

Which of these phrases are used to give bad news to a client?

• I regret to inform you that due to a mistake in our database, ...

• I'm afraid it will not be possible to...

• Due to [reason], it won't be possible to...

• Despite my best efforts, it has proved to be impossible to...

• I'm sorry to tell you that...

Tags

CCSS.L.1.1J

CCSS.L.2.1F

CCSS.L.4.1C