March huddle quiz

How many signatures are required on an account to open a checking?

• 2

• 1

• all names on the account

• just the primary

When needing additional assistance locating a teller difference, management is to complete the request for the teller over- short research to which of the following?

• memberservice

• itsupport

• fraudmanagement

• branchopsupport

Was the special accounts policy updated to reflect that a donation account, has a warning code that must be manually added for donation information to be collected at the time of deposit?

• no

• yes

Is there a Foreign Item Fee?

• yes

• no

• I am not sure

Have you used the new direct deposit distribution feature?

What is not a goal of the intranet?

• serve as an enterprise- wide resource for information

• drive efficiencies and real time knowledge across the credit union

• Support our employees

• become the main platform for corporate communications

How many loan appointments can the branch have at one time, during the "appointment only" time frame?

Select all of the information that should be collected from a member, when we are setting an appointment

• Account number

• phone number

• member name

• reason for the appointment

What is the most cash that we can give to a member through the drive thru, during a single transaction?

If a member would say to you "Wait times are too long," What is the best way to answer the member?

• I am sorry!

• We apologize for the inconvenience and appreciate your patience as we work through these difficult times. Our priority is to continue to meet the day-to-day needs of our members, while keeping everyone safe.

• We apologize for the inconvenience during this time. We are encouraging you to use our drive thrus, ATMs, and digital banking services when possible.

• In order to keep our members and associates safe, we are following social distancing protocols issued by the government and health officials.