Human Resources Unit 1 revision

Human Resources include all the activities and decisions that are intended to

• Improve the canteen

• improve the effect of HR personnel

• improve the coffee used for the coffee machine

• improve the business as a whole

Business ethics can be described as the study of

• how only personal values are applied in a business situation

• how personal values and principles are applied in a business situation

• how only principles are applied in a business situation

• learning what not to do

Examples of Unethical business practices are

• Appropriate gifts

• Employee Conflict of interest

• Authorized payments

• Misleading advertising

• Using the internet appropriately

Unauthorized payments means

• creating fraudulent invoices

• forging signatures

• not making any payments

• transferring small amounts from customer's accounts

Price fixing means

• sticking stickers onto a product

• collaborating with other businesses to artificially fix prices

• not changing prices for years

• marking the prices in pen

Code of ethics is

• a computer programme

• explains the values, ethics and beliefs on which a profession is based

• A string of code that allows for ethics to become part of a computer application

• it lays down standards of ethical behaviour

Professionalism is

• a provincially recognized term

• only a South African recognized term

• an internal recognized term

• an internationally recognized term

Professionalism is closely linked to

Businesses are more likely to succeed if they are able to provide

• Competitive prices

• Poor service

• Products that are of cheap quality

• services that positively sets themselves apart from others

Making the customer number one, determining the customer needs, using an appropriate attitude means the business is focussed on the