Service Quality

Service Quality

1st Grade - University

20 Qs

quiz-placeholder

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Service Quality

Service Quality

Assessment

Quiz

Other

1st Grade - University

Practice Problem

Medium

CCSS
RL.2.6, RL.8.3

Standards-aligned

Created by

Aslinda Idris

Used 118+ times

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20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Providing the same good service and products to customers each and every time they come to a business.

service encounter
consistent quality service
customer satisfaction
customer service

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Interaction between a customer and a staff member.

service encounter
word-of-mouth publicity
empathy
customer focused employee

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Area in a hospitality business that guests usually do not see.

service
critical moment
front-of-the-house
back-of-the-house

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Area in a hospitality business that guests usually see.

back-of-the-house
front-of-the-house
word-of-mouth-publicity
customer satisfaction

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Activity that is done for another person.

service
empathy
critical moment
word of mouth publicity

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Service that meets or exceeds customer expectations.

customer
guest
empathy
quality service

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Informal conversation people have about their experiences with a business.

word-of-mouth publicity
gossip
service encounter
customer

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