ITS506 quiz1

When running a diagnostic, you are able to effectively isolate what type of issue?

• Software

• Educational Opportunities

• Hardware

• Environmental Issues

A fault log is a--------

• a) Records incidents and errors on a system

• Is a piece of wood that has fallen from a tree blocking a path

• Records music downloads

• Records differing time zones across the world

Which of the following is not a form of non-verbal communication?

• Eye contact

• Shouting

• Posture

• Facial expressions

Which of the following is not a cost consideration for an IT support company?

• Staff cost

• Material costs

• Coffee costs

• Installation costs

Question seeks further information is called:

• Funnel question

• Close question

• Open question

• Embedded question

What can a firewall protect against?

• Viruses

• Unauthenticated interactive logins from the "outside" world

• Fire

• Connecting to and from the "outside" world

Which of the following is NOT a technical document?

• User Guide

• Magazine

• Brochure

• Tutorial

Which of the following is the type of question which can be answered with either a single word or a short phrase?

• Funnel question

• Closed question

• Open question

• Embedded questions

Which of these steps is found in a risk assessment?

• Identify hazards

• Notify senior management

• Calculate costs

• Analyze customer needs

What is used to prevent unauthorized programs from accessing the computer?

• Email filter

• Web browser

• Anti-virus

• Wireless access