Mock CBT-2(25,30, 31,34,35,39)

How can you create good customer service? (Unit 25: 2.5)

• By communicating with the customer regularly and taking ownership of their issue

• By ignoring the customer

• By not responding to the customers emails in a timely manner

• Through losing customer details

What do you understand by privacy? (Unit 25: 2.5)

• To keep personal and confidential information private

• To stay away from home

• To undertake further studies

• To create a schedule

What kind of tape should be used to secure a package? (Unit 25: 1.8)

• Nylon Filament Fibre Tape or Miling Tape

• Miling tape

• Nylon Filament Fibre Tape

What box size should be used for sending items? (Unit 25: 2)

• The smallest size possibles

• The largest size possible

• Size doesn't matter

Which of the following are examples of non-postal carriers? (Unit 25: 2)

• Fedex, UPS, DHL

• MILITARY POSTAL CLERKS

• Saudi Post

Identify the FALSE statement. (Unit 25: 2.7)

• Saudi Post is dispatched in the same way as all other pos

• Delivering by hand may not always be the quickest way to deliver post

• Some customers want a service called ‘registered post’

• Airmail is another option for the delivery of mail

Processing documents does NOT mean _______________________. (Unit 25: 1.4)

• batching documents

• attaching the date to the document

• attaching file numbers to the document

• storing the documents away in an archive

Identify the most appropriate method of delivery for sending mail securely. (Unit 25: 2.5)

• Airmail

• Saudi Post

• Certified and registered mail

• Express post

What are example of procedures? (Unit 25: 1.3)

• Record management, delivery and registering mail

• Confidentiality

• Privacy

• Security

What does Code of Conduct mean? (Unit 25: 2)

• An agreement on rules of behavior for the members of that group or organization.

• A theory designed to improve business practices

• How to book a flight

• A set of instructions regarding how to design a business plan