Attracting Retaining Best Employees

1. Human resources planning requires the following steps, except

• using the firm’s strategic plan.

• forecasting the firm’s future demand

• determining availability of human resources.

• acquiring funds for implementation

• matching supply with demand.

Which of the following is least likely to be the responsibility of a line manager?

• Developing a compensation system

• Implementing an orientation program

• Job analysis

• Recommending a promotion

• Hiring employees

Melinda walked into First National Bank to pick up an application for an administrative assistant position. When she asked about the duties and working conditions, the busy receptionist handed her a job

• description

• inventory

• analysis

• orientation

• specification

Companies develop reputations as being favorable or unfavorable prospective employers for women and ethnic minorities. Based on this understanding or company reputation, what advantage do companies that have a good record for managing diversity have over others?

• resource acquisition

• flexibility

• bilingual skills

• cost saving

• creativity

Which of the following is the term used to describe a process of “recruiting minorities, training minorities to be managers, training managers to view diversity positively, and teaching English as a second language”?

• problem solving

• flexibility

• resource acquisiton

• diversity training programs

• acquiring bilingual skills

A one-page summary of an applicant’s qualifications is known as a(n)

• application form

• data sheet

• summary sheet

• resume

• qualification sheet

Which of the following is the best way to describe “employee-development training”?

• Attracting the best people to apply for positions

• Using satisfaction surveys and employee communication programs

• Recruiting experienced employees from other firms

• Providing rewards to ensure employee well-being

• Improving employees’ skills and expanding their capabilities

1. Which of the following is a good example of the “judgmental method” of evaluation?

• Each employee is rated on the degree to which the statement applies.

• The number of insurance claims processed is evaluated.

• The units of output per employee are calculated.

• An employee’s dollar volume of sales per week is assessed.

• The number of defective products an employee produces, on average, is counted.

1. Staffing, personnel management, and human resources management are synonymous terms.

• T

• F

Attrition is the process of acquiring information on applicants.

• T

• F