
exercise handling complaint
Authored by wayan budiasa
English
University
Used 6+ times

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6 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A statement about something you're unhappy or upset is....
complaint
request
booking
satisfied
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
these are things that you can't do when handling complaint....
listen attentively
apologize
get upset
find a solution
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
these are things that you can't do when handling complaint....
listen attentively
apologize
get upset
find a solution
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
these are things that you can't do during handling complaint, except....
interrupt the guest
blame the guest
justify the situation
solve the problem
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
these is the thing that you can do during handling guest complaint is......
get the guest' s agreement to the solution
blame the guest
argue with the guest
get upset
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
say that someone has done something wrong has the same meaning with...
justify
blame
interrupt
have a hard time
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