ITS unit 28 "Troubleshoot software Problems"

What is the primary reason for training users on new software?

• To minimize costs.

• To support testing.

• To enable system configuration.

• To meet identified needs.

Which action can help to boost system performance?

• Delete unwanted files.

• Install peripheral device.

• Delete antivirus software.

• Install a firewall.

Which step is most important when performing an upgrade on an existing system?

• Back-up data.

• Create a start-up disk

• Delete partition.

• Uninstall drivers.

Choose one solution for the following problem: an application is running SLOWLY.

• Restart the computer
• Try to access the application from the internet instead
• Close and re-open the application
• Just forget it and work in another application

Troubleshooting is always a process of...

• random act to get the solution you want 
• trial and error
• trying different things
• not knowing what you are doing

Choose one solution for the following problem: ALL programs on the computer run slowly

• Shut down the computer two times in a row
• Unplug your mouse and plug it back in
• Your computer may be running out of hard drive space. Try deleting any files or programs you don't need.
• Reorganize the files on your computer. This is making the computer think too hard.

What setting should be selected to ensure the most recent security patches are installed?

• Manual update.

• Monthly update.

• Weekly update.

• Automatic update.

Which tool is used to access system settings on a desktop computer?

• CMD command DOS.

• Personalization.

• Control Panel.

• My Computer.

Which is the most important consideration when designing training courses?

• User expertise.

• Time available.

• Cost of delivery.

• Quality assurance.

You type in a web address and the page will not load. What should you do?

• Never use the computer again

• Check the internet connection

• shut down computer

• Keep clicking reload