
Zendesk Navigation and Email
Quiz
•
Other
•
1st - 5th Grade
•
Medium
Shiene Sato
Used 35+ times
FREE Resource
32 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Where can I view the cases assigned to me?
1: Your Unsolved Tickets
2: Unsolved Tickets in your Groups
3: Play Button
4: Next SLA Breach
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Allows you to view all unassigned and unsolved tickets (not just your own)
1: Your Unsolved Tickets
2: All Unsolved Tickets
3: Play Button
4: Next SLA Breach
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
I can help you automatically move through tickets.
1: Your Unsolved Tickets
2: Unsolved Tickets in Your Groups
3: Play button
4: Next SLA Breach
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
I can help you sort tickets by time-sensitivity.
1: Your Unsolved Tickets
2: Unsolved Tickets in Your Groups
3: Play button
4: Next SLA Breach
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Should I answer the highlighted ticket? Assigned to Franchesca (I've confirmed she's on break).
Yes
No
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Should I answer the highlighted ticket? Not assigned to someone but with eye icon on the left.
No
Yes
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Should I answer the OPEN ticket? Assigned to Mary Ann. She is working on the same shift as you.
No
Yes
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