POP QUIZ

POP QUIZ

Professional Development

14 Qs

quiz-placeholder

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POP QUIZ

POP QUIZ

Assessment

Quiz

Other

Professional Development

Easy

Created by

Shelene Smith

Used 7+ times

FREE Resource

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14 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

15 mins • 1 pt

How do I look at a customer's bill?

In Sabre

On Desi

On Advisor Reference Guide

Biller Console

2.

OPEN ENDED QUESTION

15 mins • Ungraded

Where do I find information about SAv-A-check and TDS ePAY?

Evaluate responses using AI:

OFF

3.

OPEN ENDED QUESTION

15 mins • Ungraded

Where do I find Information about the types of billing question that I am responsible for handling?

Evaluate responses using AI:

OFF

4.

OPEN ENDED QUESTION

15 mins • Ungraded

What should I do If a customer request a copy of a bill?

Evaluate responses using AI:

OFF

5.

OPEN ENDED QUESTION

15 mins • Ungraded

How do I transition a call form a billing question to a collection opportunity?

Evaluate responses using AI:

OFF

6.

OPEN ENDED QUESTION

15 mins • Ungraded

Where do I transfer a customer to downgrade service?

Evaluate responses using AI:

OFF

7.

OPEN ENDED QUESTION

15 mins • Ungraded

Where do I transfer customer to make changes to package and change account liability?

Evaluate responses using AI:

OFF

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