POP QUIZ

How do I look at a customer's bill?

• In Sabre

• On Desi

• On Advisor Reference Guide

• Biller Console

Where do I find information about SAv-A-check and TDS ePAY?

Where do I find Information about the types of billing question that I am responsible for handling?

What should I do If a customer request a copy of a bill?

How do I transition a call form a billing question to a collection opportunity?

Where do I transfer a customer to downgrade service?

Where do I transfer customer to make changes to package and change account liability?

What are some common questions customers asked about billing?

What is a work queue?

List the 5 types of work queue.