
POP QUIZ
Quiz
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Other
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Professional Development
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Easy
Shelene Smith
Used 7+ times
FREE Resource
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14 questions
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1.
MULTIPLE SELECT QUESTION
15 mins • 1 pt
How do I look at a customer's bill?
In Sabre
On Desi
On Advisor Reference Guide
Biller Console
2.
OPEN ENDED QUESTION
15 mins • Ungraded
Where do I find information about SAv-A-check and TDS ePAY?
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3.
OPEN ENDED QUESTION
15 mins • Ungraded
Where do I find Information about the types of billing question that I am responsible for handling?
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OFF
4.
OPEN ENDED QUESTION
15 mins • Ungraded
What should I do If a customer request a copy of a bill?
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OFF
5.
OPEN ENDED QUESTION
15 mins • Ungraded
How do I transition a call form a billing question to a collection opportunity?
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OFF
6.
OPEN ENDED QUESTION
15 mins • Ungraded
Where do I transfer a customer to downgrade service?
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OFF
7.
OPEN ENDED QUESTION
15 mins • Ungraded
Where do I transfer customer to make changes to package and change account liability?
Evaluate responses using AI:
OFF
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