refresh your memory

what does GDPR stand for?

• Generic Data Protection Regulation

• General Data Protection Regulator

• General Data Protection Regulation

• General Data Protective Regulation

What "contact permission" should you change it to on GCIC if the customer DOES NOT want to receive customer satisfaction surveys?

• Not Allowed

• Don't Allow

• Rejected

• Disallowed

What are the timescales for the DPD repair process?

• 14 calendar days

• 5 calendar days

• 7 calendar days

• 2 calendar days

What does ASC stand for?

• Authorised service central

• Appointed Samsung Centre

• Authorised Service Centre

• Authorised Store Center

What Does IMAP stand for?

• Internet Message Advanced Protocol

• Internet Message Access Protocol

• Internet Messaging Access Protocol

• Internet Messages Adequate Position

What are the inches of the display screen on a Samsung S10? (Use Lucid for this one you have enough time)

• 6.7 inch

• 6.8 inch

• 6.1 inch

• 7.1 inch

What is the meaning of a Flagship handset?

• the handset has been shipped with a flag

• The handset that has caused more issues than any other and has the least available features

• The handset which is the latest and highest selling handset with the most available features

• The handset which is discontinuing

What is the name of the App customers will need to have before proceeding with RM (Remote Management)

• Smart Tutorials

• Smart Teacher

• Smart Tutor

• Samsung Technical

What does TED questions stand for?

• Tell/Express/discover

• Told/Explain/Describe

• Tell/Explain/Describe

• Tell/explore/describe

How many marks altogether can you gain for following integrity correctly on your Samsung QMF?

• 20

• 25

• 30

• 15