Building rapport

Leaning towards someone while talking is

• good for building rapport

• possibly intimidating

• offputting

When talking with someone you are advised to

• look at them all the time

• don't meet their eyes

• make eye contact but don't stare

• look at their nose

While listening you should

• stay still to demonstrate power and confidence

• say yes frequently

• stay quiet so they know you're listening.

• nod and make encouraging gestures and sounds

You should use the other person's name often so as to

• build trust by showing you remember them

• make sure you don't forget it

• make them try to use yours

Which kind of questions are better for conversation building?

• open

• closed

Contentious questions are ones that

• are about specific, non-threatening issues

• are on general topics

• you think the other person will agree with

• might bring out arguments

The video suggests that

• You should use small talk questions

• You can use small talk, but shouldn't only do that

• it's better to share something about yourself to get people to reciprocate

• you should never reveal anything personal about yourself

Feedback can help

• clarify meanings

• summarise messages

• reflect on ideas

• all of these

One of these people is

• leaning too far forward and looking aggressive

• looking friendly by leaning forward

• leaning too far back and looking intimidated

• looking relaxed by leaning back

He looks

• interested

• happy

• relaxed

• defensive