Communication Careers in business and Safety considerations

All the following are careers associated with communication media in business EXCEPT

• Receptionist

• secretary

• hairdresser

• social media manager

A receptionist does all the following EXCEPT

• greet visitor

• Directs visitors and give instructions

• Make announcements

• Monitor logbook and issue visitor badges

Which of the following is a duty of the secretary?

• Write business letters and memorandum

• Make posts on social media

• Greet visitors

• Prepare meals

What does this person do?

• Greet visitors

• Managers are incharge of representing a company across social channels (facebook, instagram, twitter, youtube etc.)

• Chill and make friends on all social media

• Write letters and memorandum

Kevin handles all external and internal calls for a company. He answers the phone and sends the calls to the correct destinations within the company. Kevin is a ______

• social media manager

• caller

• switch board operator

• manager

Who is the person who greets you at a hotel and assists you with booking your room?

• secretary

• receptionist

• social media manager

• manager

True/False

It is ok to call customers before 9 a.m and after 6 p.m.

• True

• False

Speak very loudly or shout whenever customers cannot hear you

• True

• False

Answer the phone within three rings

• True

• False

When talking to a customer you can end the call at anytime you wish to

• True

• False