Administrative issues 1 & 2

Who's the first point of contact for the guests & the hotel?

• Receptionist

• Concierge staff

• Tour guide

• Bellboy

What's the definition of "fulfilling"?

• To live a situation that's different

• The act of living to the fullest

• To prepare or plan something

• A satisfying experience

If you are planning the settings of your wedding at a hotel,

Who do you contact?

• Marketing communications executive

• Reservations officer

• Catering sales executive

• General Manager

What's the definition of "Groomed"?

• The husband of a wife

• To present a tidy & clean appearance

• To do a fast service for the guest

• A temporary place to stay

What's the abbreviation of a "Deluxe Double" Room?

• DD 2

• DA

• S2

• FD

One of the Receptionist's duties is...

• Delivering parcels

• Be in charge of customer's satisfaction

• Fixing the problems of the rooms

• Answering questions from the guests