Unit 17 ADSales Objection and negotiation

What are the common Objections of customers

• Prices

• Services

• Company

• All of above

If customer is raising objections, we should______

• Welcome objection & Listen

• Ignore it & Interrupt in between

While questioning customers about their objections, It is suggested to use _________ to get more details.

• Open Ended Questions

• Close Ended Questions

What is the first step of Objection handling

• Offer Solution

• Check Satisfaction

• Question & clarify

• Welcome Objection

Objections from customers are helpful for us to present and share more info about our product and company

• Yes

• No

The question could be interpreted multiple ways

• Ambiguous

• Argumentative

• Compound Question

• Conclusive

What are the common reasons customers object?

• Lack of Knowledge, Lack of money, Lack of interest

• Lack of Knowledge, Specific warranted concern, Hidden agenda, Perception issue, Not be clear about their interests

• Lack of money, Perception issue, Hidden agenda, Lack of knowledge

• Perception issue, lack of knowledge, Not be clear about their interests

When a customer puts an objection in front of you, you should _____________.

• Find a way to over come it

• I ignore it

• Redirect the conversation

• Thank them

______________ is a way to connect with your customer on a personal level.

• Empathy

• Conversation

• Eye Contact

• All of above

Good customer discovery always focuses on asking __________________.

• Open ended question

• The customer about themselves

• inquisitive questions

• Yes or no questions