Customer satisfaction
Authored by shubham tiwari
English, Physics, Professional Development
Professional Development
Used 51+ times
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13 questions
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1.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
It is more expensive to find new customers than to get repeat business.
True
False
2.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
On average, 10% of a company's leads become customers.
True
False
3.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Companies ask customers for comments on Twitter and Facebook.
True
False
4.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
CRM software helps companies make better long-term strategy decisions.
True
False
5.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
A company needs to spend money on finding new customers and keeping existing customers happy at the same time
True
False
6.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Companies are spending ........ on customer service training.
Enough
Too much
Too little
7.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
A company should contact customers .......
when and how they want
when and how you want
when and how your boss want
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