The client can’t log in to a program. What can be the cause? (KLO 1.1.a , 2.2.d)

• Caps lock on

• Windows problem

• Internet connect issue

• Password is wea

Which of these is a hardware problem. (KLO 2.1

• Software Installation and Compatibility Problems

• Software Configuration Problems

• Fan makes sounds

• Software Performance Problesm

If the printer is not working, which of these can’t be diagnostic and checking for this problem? (KLO 1.1.f , 1.4, 2.2.c )

• Check if the printer has paper. If not, put paper in the paper tray and try printing again

• Check if the printer has a paper jam. If so, remove the paper, close the printer, and try printing again

• Ensure that all printer cables are properly connected

• Once the computer is responding again, run a virus check

If a computer is frozen and a program is not responding, which of these can’t be diagnostic and checking for this problem: (KLO 1.1 , 1.4, 2.2 )

• Push the Ctrl, Alt, and Delete keys at the same time. Then, start the Task Manager, highlight the program’s name, and hit the End Task button

• Update the drivers

• Perform a hard reboot by simply pressing the on/off button to turn off the computer manually. This action should only be done as a last resort if you have an unresponsive program or critical error. This process could cause data loss or corruption.

• Once the computer is responding again, run a virus check

If The keyboard is not working, which of these can’t be diagnostic and checking too for this problem: (KLO 1.1 , 1.4, 2.2 )

• Make sure the keyboard is connected to the computer. If not, connect it to the computer

• Unplug network cable

• If one of the keys on your keyboard gets stuck, turn the computer off and clean with a damp cloth

• Use the mouse to restart the computer

If you're diagnosing an issue with a printing issue, what is the first step in diagnosing the problem? (KLO 1.1, 1.4, 2.2)

• Ask the user to determine if the fuser is functional

• Determine if the printer is connected to the local machine or a network printer.

• Ask the user if the printer is turned on

• Ask the user if there is paper in the printer

The client calls and requests they have forgotten their password. What is your first action to resolve the issue?(KLO 1.1)

• Remotely login to the system and reset the users password

• Get in you vehicle, go to the site and make sure the user's caps lock is off

• Positively identify the user 's identity

• Determine if the user is logging into a local machine, domain or web application

A client, while trying to run a new software , he get the error message "Access Denied" and the program fails to launch, where would you look for the problem? (KLO 1.2 , 2.1)

• In the flash drive

• In the device drivers

• In the integrity of the resident memory

• In the file permissions

What is your first step in troubleshooting network connectivity problems in Internet Explorer. (KLO 1.1 , 1.2)

• Verify the network connection

• Try another website

• Download a diagnostic software

• Restart the computer

What is your first question for a client lost data from computer? (KLO 1.1 , 1.2)

• Restore from Recycling Bin or Trash

• Recover file from backup

• Download freeware program or purchase a program

• Sorry. I cannot help you, you need to Utilize a service from a company that specializes in recovering lost data