1. Business process management companies that handle critical functions for some of the world’s largest corporations are being forced to stop large amounts of their operations in India, as the country nears the second week of a nationwide lockdown to stem the tide of Covid-19 infections. If the lockdown _______ more companies ______ operations.

• will continue / close down

• continues/ will close down

• will continue/ will close down

“A significant portion of the work in India requires employees to access private customer data, this cannot be shifted,” said an executive with a US-listed BPM company. “About 50% work has stopped,” the person said. If employees __________ to access customer’s private data, these companies ___________operating.

• didn't have/ would continue

• had / continued

• didn't have/ will continue

. Client protocol that prohibits transfer to a work-from-home mode coupled with employees’ inability to commute to office is leading to large-scale stoppages, said company executives. If employees ______________ to work from home, the situation ______________ so serious.

• were allowed / will be

• wouldn't be allowed/ wouldn't be

• were allowed / wouldn't be

Last week, EXL Service, which services insurance and travel clients and employs over 10,000 people in India, withdrew its 2020 guidance citing the impact of the Covid-19 pandemic. If more restrictions ____________into force, more employees _______________ laid off.

• will come / will be

• come/ will be

• will come / are

5. Mistakes in the outsourcing of public services have cost UK taxpayers £14.3bn, according to analysis of official investigations that have taken place in the past three years. If investigations ______________, the number of irregularities _________________.

• continue / will increase

• will continue / increase

• continued / will increase

6. UK public services cannot function without outsourcing. But when it goes wrong, it’s taxpayers who end up paying the bill,” said Dr Joshua Pritchard, senior researcher at Reform. If the UK government_______________ outsource most of its services, tax rates _________________lower.

• didn't have / will be

• wouldn't have to/ were

• didn't have to / would be

7. The £14.3bn that the UK government wasted as a result of poorly drawn up and managed government contracts is inexcusable. If the people responsible for this mismanagement ___________________, taxpayers’ pockets

_____________________ suffering.

• won't appear / will continue

• don't appear /will continue

• don't appear / continue

8. The Reform think tank argues for the creation of an independent regulator for outsourcing, which makes up a third of total public spending and amounts to £4,227 per British citizen a year. If the government ________________ to create a department to regulate outsourcing contracts, it ______________________overspending by 50 %.

• accepts / will cut

• will accept / cut

• accepted / will cut

9. The UK needs a new regulator with the power to prevent public money being wasted because of totally avoidable mistakes,” said Dr Pritchard. If we ________________ those mistakes, we _________________ millions of pounds.

• will prevent / save

• prevent / will save

• will prevent / will save

10. Over the past year, the UK government has made great progress in improving how it works with the private sector with the introduction of the outsourcing playbook, which sets out new policies to ensure contracts are always set up for success and services are protected in the event of a corporate failure. So if an outsourcing company________________of business, the service it provides____________________>

• will go / doesn't stop

• will go / will not stop

• goes / will not stop