16 Security

Security efforts for hotels are typically limited to crimes such as theft.

• True

• False

Because of the events of September 11, 2001, security in the hospitality industry took on the stronger role of guarding against acts of violence and terrorism.

• True

• False

Hotel security replaces law enforcement.

• True

• False

Monitoring suspicious activities such as human trafficking is the sole responsibility of law enforcement.

• True

• False

It is important for hotel security staff to develop a good relationship with the local authorities.

• True

• False

In order to be capable of making a citizen’s arrest, a security officer must:

• Announce his or her intent to subdue the person engaging in a criminal act

• Be fully trained on the applicable statutes and laws in that specific state at the time they are hired into the position.

• Only have the approval of local law enforcement

• None of the above

All of the following are key functions of a security officer EXCEPT:

• Assume the role of local law enforcement in emergency situations

• Investigate any incidents reported by guests and employees

• Patrol all areas of the property

• Report to management the results of daily patrols, all investigations, and other security activities experienced

Front office staff should maintain watch over:

• Elevators

• Lobby areas

• Parking Lots

• All of the above

A housekeeper finds that the door in room 145 is not locking properly. What action should the housekeeper take?

• Attempt to repair the problem

• Ignore the problem

• Leave a note for the guest

• Report it to maintenance

Housekeepers have access to personal property and should:

• Avoid making assumptions about suspicious items

• Confront guests about suspicious items

• Go through guest’s property to look for weapons

• Monitor for illegal activities or weapons