Conflict Resolution

Conflict is

• saying rude things to someone
• expressing your emotions
• any clash of ideas or interests
• when two people do not like each other

Which of the following is something you can control?

• Feeling disappointed

• Disagreeing with your parents

• Yelling at your best friend

• A difficult classmate

This type of behavior involves expressing, beliefs, feelings, and preferences in a way which is direct, honest, and appropriate and shows a high degree of respect.

• Passive
• Assertive
• Aggressive
• Passive-aggressive

The more information you have about the cause of the conflict, the more easily you can help to resolve it.

• True

• False

Someone who listens to both sides of the conflict and offers solutions

• Negotiator
• Collaborator
• Mediator
• Peer Mediator

If you're arguing with a classmate, who's the best person to mediate the dispute?

• You

• Your best friend

• Your teacher

• Your classmate's brother

Which of the following is a strategy for dealing with difficult people?

• Stop wishing they were different
• Argue and don't acknowledge them
• Judge others prior to communication
• Listen to what is being said without keeping an open mind

Albert wants to play basketball, while John wants to stay inside and play a video game. Which of the following is a compromise?

• They play each game for an hour.

• They don't hang out at all.

• They play basketball.

• They argue until one person gives in.

Place the following steps for resolving a conflict in order: A) Breathe deeply; B) Suggest a compromise; C) Listen to what another person says

• C, B, A

• A, C, B

• B, A, C

• A, B, C

If a compromise is made and there is no loser we end up with a_____?

• lose-lose situation

• win-lose situation

• a lose-win situation

• win-win situation