Customer service

Customer service

10th - 12th Grade

20 Qs

quiz-placeholder

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Customer service

Customer service

Assessment

Quiz

Other

10th - 12th Grade

Medium

Created by

Gabrielle Lee

Used 181+ times

FREE Resource

20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A customer is a person who pays for goods & services.

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In the Hospitality Industry another term used in place of customer is:

Visitor

Nuisance

Guest

Student

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Choose an example of good customer service.

Food service assistants stands with their backs to the customer

A food service assistant smiles and greets the customer politely & promptly

A food service assistant chews her nails whilst waiting for her customer to make their choice.

A chef shouts at a colleague when they make an error with a food order.

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Identify the benefits of good customer service to the business.

Customers who did not enjoy their experience, will recommend the business to friends.

Customers who enjoy their experience, will spend more money.

The business will not expand.

The business will get bad reviews.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

When greeting a customer you should always............

smile and shake their hand

tell the customer how you feel today

have open body language

multitask and ask them to repeat

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Usually it's easier to _________________________ an existing customer than to gain a new one.
stick
keep
hold
leave

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A key benefit of offering good customer service is ............

Lower costs

Repeat business

Reduced tax

less customers

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