QUIZ 1 QM SEM 3, 19/20

QUIZ 1 QM SEM 3, 19/20

University

40 Qs

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QUIZ 1 QM SEM 3, 19/20

QUIZ 1 QM SEM 3, 19/20

Assessment

Quiz

Business

University

Practice Problem

Hard

Created by

Nor Suhana ARS

Used 11+ times

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40 questions

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1.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

According to Garvin’s __________ definition of quality, quality is something that is intuitively understood but nearly impossible to communicate such as beauty or love.

transcendent

user-based

product-based

value-based

2.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

According to Garvin’s __________ definition of quality, quality is found in the components and attributes of a product.

value-based

user-based

transcendent

product-based

3.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Which of the following choices correctly matches one of Garvin’s definitions of quality with its explanation?

manufacturing-based definition—if the product conforms to design specifications, it has good quality

value-based definition—quality is something that is intuitively understood but nearly impossible to communicate such as beauty or love

user-based definition—quality is found in the components and attributes of a product

product-based definition—if the customer is satisfied, the product has good quality

4.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

Which of the following is not one of Garvin’s eight quality dimensions?

performance

aesthetics

conformance

efficiency

5.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Which of the following is not a part of the Profound Knowledge system?

psychology

appreciation for a system

management by objectives

understanding of variation

6.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

The Profound Knowledge system is attributed to:

Philip B. Crosby

W. Edwards Deming

Armand Feigenbaum

Joseph M. Juran

7.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Meeting quality goals during operations is which of the processes of Juran’s Quality Trilogy?

quality control

quality design

quality improvement

quality planning

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