Service Verbs

Waitress: These are your _______, Sir, a chicken steak with mushroom sauce and a glass of avocado juice.

• requests

• orders

• recommendation

• refund

Guest: I am ________ but this is not like what I have ordered.

Waiter: May I check your order, Ma'am?

• sorry

• happy

• apologize

• waiting

Guest: Excuse me, I got a wrong food. But no need to say sorry, you all must be tired. It's okay, I can eat this.

Waiter: Alright, Ma'am. ________ for your kindness.

• Thanks

• Thank you

• I'm sorry

• I give

Guest: I'd like to _____ a window seat for four people tonight.

• Recommend

• Reserve

• Refund

• Recharge

Waiter: These are your welcome drinks. We hope you _____.

• take

• sorry

• enjoy

• wait

Waitress: I'm sorry, our restaurant is full today. Would you like to _____ it for tomorrow?

• Write

• Book

• Help

• Take

Waitress: We apologize to make you ______. Please follow us to get to your table.

• wait

• sad

• take

• enjoy

Guest: Can I ____ my seat to the corner? I don't feel comfortable here.

Waiter: It's not a problem, Ma'am.

• book

• recommend

• refund

• change

Guest: Can I have a _____ away menu, please?

• Deliver

• Pay

• Take

• Give

Waitress: Do you want to _____ with credit card, Sir?

• use

• pay

• fund

• go