Letter of Complaint

What is a complaint letter?

• A letter to ask about information.

• A letter to apply for a job.

• A letter to complain about a problem with a product or service.

• A letter to analyse a problem and give suggestions of possible solutions.

What is the salutation of a complaint letter?

• Dear Mr. Sarawi,

• Linkedin.com

• Sincerely yours,

• Thank you

What part is this in a complaint letter?

Yours sincerely,

• Closing

• Receiver

• Salutation

• Signature

What part is this in a complaint letter?

Angela Hernández

pp. Bob Castle

CEO

• Salutation

• closing

• signature

• Receiver

Which is a common phrase to start a complaint letter?

• We are interested in having a....

• Thank you for your letter. In answer to...

• I'm writing to you to express my dissatisfaction with...

• I'm pleased to inform you...

A letter of complaint must include:

• A title, subtitles, and recommendations

• A description of the problem, its consequences and actions to be taken.

• The company background and financial performance.

• Asking for an estimate of how much something will cost.

What is a synonym of the words look forward?

• ignore

• expect

• want

• dismiss

Which is correct?

• I look forward to hearing from you.

• I look forward hear you..

• I look forward to be heard by you..

• I look forward to hear you..

A formal way of saying 'if you don't fix this problem quickly', is

• but this has not been the case

• Unless this issue is resolved promptly

• I wish to draw your attention to

• As a consequence of this