Which one of the following keys should Hugo, the Duty Manager, use to deny access to Mr Ow, who has yet to give additional deposit for his stay?

• E-key.

• Stop key.

• Pass key.

• Duplicate key.

Most hotels use magnetic cards instead of RFID cards for the hotel room keys as magnetic cards

• are easy to duplicate.

• have a one year life span.

• have a lower purchase cost.

• are not easily demagnetized.

The basic function of room keys is for hotel guests to gain entry to their room. Which of the following statements is also a function of a hotel’s key card system?

• Increasing revenue for the hotel as there is replacement fee for a lost card.

• Activating the energy saving device in the room.

• Restricting access to the Executive Floors

• Carry out investigations

Mr Sonny realized that he had left his key behind in the office, upon reaching the hotel. His wife was also out shopping so she would not be able to let him into his room. What should the FOA do to assist him?

• De-activate all his keys and issue brand new key cards immediately.

• Recommend that he wait in the lobby until wife’s return so he can continue to use his key.

• Let him know that any other new keys will be chargeable and then issue him a brand new key card.

• Offer to duplicate his key but let him know of the possible security risk if someone gains access to his original key.

Which one of the following is a disadvantage of RFID key cards?

• Short life span.

• Higher purchase cost.

• Complicated to duplicate.

• Loss of information when in contact with items with magnetic fields.

Mdm Nona checked into Hotel Santorine the night before but unfortunately, misplaced her key while she was out shopping today. What must Janna, the Front Office Agent, do to assist her?

• Proceed to issue a duplicate key for the guest as the hotel already has Mdm Nona's details.

• After confirming guest’s identity, Janna must proceed to duplicate the lost key and issue it to Mdm Nona.

• Proceed to issue a new key and deactivate the old one for the guest as the hotel already has Mdm Nona's details.

• After confirming guest’s identity, Janna must offer to deactivate the lost key and issue Mdm Nona with a new key.

As a form of key control at the Front Office, guestroom keys must only be issued to registered hotel guests. Which is NOT a way of distinguishing the identity of a hotel guest?

• By asking for guest name.

• By asking to view their passport.

• By asking for any forms of photo identification like their driver’s license.

• By asking for guest signature to verify against the one on the registration card

Which key should be issued to the Room Attendant who has been assigned to clean Mr Connor's adjoining rooms?

• E-key.

• Pass Key.

• Duplicate key.

• Grand Master Key.

Mr Mattar approached the Front Desk and was assisted by Mona, the Front Desk Executive. Mr Mattar requested for an additional key card as he had left his in the room. Mona should

• ask for Mr Mattar’s room number and immediately issue him a duplicate key card.

• proceed to the room with Mr Mattar and open the door for him since his keycard is in the room.

• issue a new key card for Mr Mattar after verifying his photo identification and deactivating his old card.

• check that Mr Mattar is registered in the system and request for photo identification before issuing him a duplicate key.

The Grand Master key can open

• all guestrooms in the hotel including those that are double-locked.

• all guestrooms in the hotel not including those that are double-locked.

• a few rooms located within a section of a floor which are not double-locked.

• all doors of guestrooms on a particular floor that are not double-locked