Chapter 13 - Interpersonal Relationships at Work

Personal trait that includes friendliness and enthusiasm

• empathize

• etiquette

• tact

• sociability

good manners

• diversity

• empathize

• stereotype

• etiquette

a problem solving strategy for settling disputes

• stereptype

• tact

• conflict resolution

• effectiveness

the ability to say and do things in a way that will not offend others

• tact

• etiquette

• sociability

• empathize

variety

• conflict resolution

• effectiveness

• diversity

• etiquette

getting a job done quickly and well

• sociability

• effectiveness

• tact

• conflict resolution

to see things from another's point of view

• empathize

• tact

• etiquette

• conflict resolution

oversimplified or distorted belief about a person or group

• stereotype

• etiquette

• empathize

• sociability

The personal trait that includes loyalty and trustworthiness is:

• responsibility

• self-esteem

• integrity / honesty

• self-management

If you unintentionally offend someone from a different ethnic or cultural background, you should:

• laugh about it

• ignore it

• apologize

• talk to the supervisor