Chapter 15 - Professional Communication Skills

Device that translates signals from your computer into sounds that travel over telephone lines.

• jargon

• pronunciation

• modem

• email

How you say the sounds and stresses of a word

• jargon

• pronunciation

• communication

• active listening

Listening and responding with full attention to what's being said.

• jargon

• audience

• purpose

• active listening

The exchange of information between senders and receivers.

• jargon

• communication

• active listening

• email

Overall goal or reason for communicating.

• purpose

• audience

• active listening

• communication

Electronic mail

• email

• jargon

• pronunciation

• communication

vocabulary specific to an area of work

• jargon

• slang

• pronunciation

• communication

Anyone who receives information.

• listener

• audience

• communication

• receiver

Thinking about the beliefs, values, and interests of your listeners is part of knowing your:

• subject

• audience

• purpose

• style

One way to convince your audience that your subject is important is to:

• speak in generalities

• present specific facts

• use jargon

• exaggerate slightly