CLA MOD. 7: WORK COMMUNICATIONS

Which of the following describe internal communication (select all that apply)?

• With coworkers

• With customers

• With outside delivery drivers

• With supervisors

• With other shifts

Two logistics students, Mark and Sarah are discussing communication in the logistics environment. Mark says that most service failures in logistics can be traced back to breakdowns in communication. Sarah says that many communication problems are the result of small mistakes, such as speaking to quickly, but they can lead to costly errors. Which student – Mark or Sarah – is correct?

• Mark is correct

• Sarah is correct

• Both are correct

• Neither is correct

Two logistics students, Mark and Sarah are discussing communication in the logistics environment. Mark says that communication is not effective unless it is understood by the receiver. Sarah says that communicating effectively is critical to ensuring that correct products are delivered to the correct customer at the correct time. Which student – Mark or Sarah – is correct?

• Mark is correct

• Sarah is correct

• Both are correct

• Neither is correct

Which of the following describe external communication (select all that apply)?

• With co-workers

• With customers

• With outside delivery drivers

• With supervisors

• With other shifts

Two logistics students, Mark and Sarah are discussing communication in the logistics environment. Mark says that when writing or speaking it is important to consider your audience. Sarah says that you should always double check documents for accuracy. Which student – Mark or Sarah – is correct?

• Mark is correct

• Sarah is correct

• Both are correct

• Neither is correct

Two logistics students, Mark and Sarah are discussing communication in the logistics environment. Mark says that if you do not understand what a speaker is saying, you should interrupt them to seek clarification. Sarah says that restating something in your own words is one way to ensure that you have correctly understood the speaker’s message. Which student – Mark or Sarah – is correct?

• Mark is correct

• Sarah is correct

• Both are correct

• Neither is correct

Which of the following are important guidelines for effective writing (select all that apply)?

• Consider your audience

• Visualize

• Ask questions

• Proofread

• Use appropriate tone

Preview, question and visualization are three strategies to improve your:

• Speaking skills

• Writing skills

• Reading skills

• Listening skills

Most service failures in logistics can be traced back to breakdowns in communication.

• True

• False

Communication is not effective unless it is understood by the receiver.

• True

• False