Review- Day 4

What are the voicemail types available?

Can customers deactivate their AT&T Voicemail using their phone?

If the customer has forgotten the ID, can you provide ID information to the customer?

Can you mirror and link an account to an AT&T Access ID for the customer?

What is Port 25?

How many subaccounts can a customer create?

Subaccounts can access online resources to:

• manage other subaccounts

• upgrade services

• manage phone features

• get product support and chat with an agent

___________ can manage subaccounts.

Select the domains that AT&T supports

• flash.net

• prodigy,net

• swbell.net

• att.net

• gmail.com

MyAT&T Zone is an internal tool that allows agents to assist customers with their account and have access to some of the same functionality the customer has access via online or the app. With myAT&T Zone, agents can reset their passwords, setup voicemail, and have access to general account management.

• True

• False