What is an appropriate way to greet someone you’re meeting for the first time in a business setting? [choose 2]

• Hello, I’m Dave Dodge. How do you do?

• Oh hey there, what’s up?

• Good morning. How are you today?

• Morning. How’s things?

Using capital letters to write an email is the same as shouting.

• True

• False

Emails must end with Yours faithfully or Yours sincerely.

• Always

• Never

• not necessary if you know the recipient well

Your manager gives you this instruction: "Ask Schmidt to send us their catalogue and a price list".

You write:

"Could you..."

Finish the sentence.

Your manager gives you this instruction:

"Say that we'd like Andover to send someone here to give us an estimate."

You write:

"We would be grateful if..."

Finish the sentence.

Rewrite the sentence in a formal manner:

"If you don't understand, get in touch with me"

(Clues: queries, hesitate, contact)

Choose the formal equivalent of this informal sentence:

"We are taking you to court to get our money back".

• We expect to receive your remittance within seven days.

• I apologize for not clearing the balance earlier.

• Unfortunately, we have no alternative but to take legal action to recover the debt.

Choose the formal equivalent of this informal sentence:

"We want you to pay us in less than a week."

• We expect to receive your payment within seven days.

• It appears that this invoice has not yet been settled.

• We would be grateful for another month to settle.

Choose the formal equivalent of this informal sentence:

"We're not giving you your money back"

• We will have to consider changing to another supplier.

• I regret that in this case we are unwilling to offer a refund.

• Make sure it doesn't happen again.

Choose the formal equivalent of this informal sentence:

"Your machine doesn't work"

• Make sure it doesn't happen again.

• We want our money back.

• There appears to be a defect in the mechanism.