Quality Review

Which of the following is not true about Quality?

• Quality is the result of the combined effort of the whole team.

• Quality is a one time thing.

• Quality is a continuous process.

• Quality is not an act; it is a habit.

Which is not true about Quality?

• Quality is a measure of excellence.

• It is the totality of features and characteristics of a product or service that bears its ability to satisfy needs.

• Quality is meeting the customer's requirements.

• All of the above are correct.

In SSC, our Quality Strategy is always inclined with our Vision and Mission.

• True

• False

____ is the state of being free from defects, deficiencies and significant variations.

• Efficiency

• Lean

• Six Sigma

• Quality

____ provides operational guidance on quality for SSC processes.

• Quality Management

• Quality Performance

• Quality Strategy

• Quality Framework

The following are the three key areas of Quality Framework, except:

• Continuous Improvement

• Quality Management

• Quality Performance

• Performance Management

What should be established for those unacceptable risks that you have identified within your team?

• CCA

• Risk Analysis

• Process Controls

• Escalation Path

Where can you find the organizational structure of Henkel SSC?

• Profact

• Visio

• Henkel Portal

• myID

Based on our Quality Management Policy, Henkel Shared Service aims to

• create sustainable value

• be a diverse team

• be a best-in-class business partner

• meet customer's requirements

Henkel Shared Service is certified with which ISO Standard?

• ISO 14001:2015

• ISO 9001:2015

• ISO 150011:2018

• ISO 9001:2008