OBF & Repairs

RAM couriers can be contacted at any time, including weekends and public holidays

• True

• False

When a device is classified as “BER”, the store will refund the customer

• True

• False

An OBF should have no signs of any physical damage, scratches or liquid damage.

• TRUE

• FALSE

POP stands for...……..

• Period of Performance

• Proof of Purchase

• Payment of Phone

RNR stands for...……

• Repair Not Ready

• Requires no repair

• Returned Not Repaired

All accessories, including the box and manuals are to be returned

• Repair process

• RAM process

• CPA process

• OBF process

Customer to complete fault section and preferred outcome section themselves

• OBF process

• CPA process

• Repair process

It is not a requirement to send the manuals, SIM card or box

• OBF process

• Repair process

• CPA process