OBF & Repairs
Quiz
•
Other
•
Professional Development
•
Easy
Lorentha Govender
Used 2+ times
FREE Resource
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8 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
RAM couriers can be contacted at any time, including weekends and public holidays
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a device is classified as “BER”, the store will refund the customer
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An OBF should have no signs of any physical damage, scratches or liquid damage.
TRUE
FALSE
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
POP stands for...……..
Period of Performance
Proof of Purchase
Payment of Phone
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
RNR stands for...……
Repair Not Ready
Requires no repair
Returned Not Repaired
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
All accessories, including the box and manuals are to be returned
Repair process
RAM process
CPA process
OBF process
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer to complete fault section and preferred outcome section themselves
OBF process
CPA process
Repair process
8.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It is not a requirement to send the manuals, SIM card or box
OBF process
Repair process
CPA process
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