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OBF & Repairs

Authored by Lorentha Govender

Other

Professional Development

Used 2+ times

OBF & Repairs
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8 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

RAM couriers can be contacted at any time, including weekends and public holidays

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When a device is classified as “BER”, the store will refund the customer

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An OBF should have no signs of any physical damage, scratches or liquid damage.

TRUE

FALSE

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

POP stands for...……..

Period of Performance

Proof of Purchase

Payment of Phone

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

RNR stands for...……

Repair Not Ready

Requires no repair

Returned Not Repaired

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

All accessories, including the box and manuals are to be returned

Repair process

RAM process

CPA process

OBF process

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer to complete fault section and preferred outcome section themselves

OBF process

CPA process

Repair process

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