CUSTOMER SERVICE LANGUAGE

ENTIENDO SU FRUSTRACION

• I UNDERSTAND YOU

• I UNDERSTAND YOUR FRUSTRATION

• I UNDERSTAND

THANKS FOR YOUR PATIENCE

• GRACIAS POR SU COMPROMISO

• GRACIAS POR SU PARTICIPACION

• GRACIAS POR SU PACIENCIA

I COMPLETE__________WITH YOU

(estoy completemente de acuerdo con usted)

¿HAY ALGO MAS CON LO QUE PUEDA AYUDARLE?

• IS THERE ANYTHING ELSE I CAN HELP YOU WITH?

• IS THERE ANYTHING ELSE I CAN HELP YOU ?

• IS THERE SOMETHING THAT I CAN DO FOR YOU ?

GRACIAS POR DEJARNOS SABER SU SITUACIÓN

• THANK YOU FOR YOUR PATIENCE

• THANK YOU FOR YOUR COMMENTS

• THANK YOU FOR LETTING US KNOW ABOUT YOUR SITUATION

DON'T WORRRY I'LL FIND A _____________RIGHT AWAY

• BOX

• FOLDER

• SOLUTION

WHAT SENTENCE YOU SHOULDN'T SAY?

• I'M SORRY BUT YOU'RE WRONG

• I'M SORRY YOU HAD A BAD EXPERIENCE

• I'M SORRY YOU ARE IN THIS SITUATION

CHOOSE THE CORRECT QUESTION TO ASK A CUSTOMER'S NAME

• MAY I ASK YOUR NAME?

• WHAT'S YOUR NAME?

• NAME PLEASE

WHEN IS CUSTOMER SERVICE NECESSARY ?

• TO WORK IN A HOTEL

• TO WORK IN A RESTAURANT

• ALL OPTIONS

WHAT DID YOU HEAR?

• I SHARE YOU

• I ASSURE YOU

• I CHOOSE YOU