You are more comfortable working on your laptop as opposed to your 4G tablet. Your laptop is Wi-Fi capable. What would you add to your laptop to allow you to stay connected while travelling?

• Bluetooth

• Wi-Fi extender

• mobile hotspot

• GPS

You have upgraded your laptop and find that it no longer fits the docking station you used for home to office portability. Which solution would you find most efficient?

• Exchange the laptop (return) for one that fits the dock

• Replace the dock with a port replicator

• Enable UPnP

• Any of these would be effective

You are replacing a hard disk and want to get the best performance possible from a standard magnetic HDD. Which rotational speed would you choose on your new hard disk?

• 10,000 rpm

• 15,000 rpm

• 17,000 rpm

• 54,000 rpm

You are looking at high-performance SSD storage for your new Ultrabook. Your solution should be PCIe compatible and use the non-volatile memory express controller in order to utilise the available motherboard slot. Which of these options is the best choice?

• SATA 2.5

• M.2

• NVMe M.2

• None of the above

You are setting up a conference room to support 15 users who usually work on the same floor as the conference room. You have been given a wireless router to make sure everyone has a solid connection. In order to ensure the minimum disruption to their service, what service would you disable on the new router?

• DNS

• SMTP

• DHCP

• NTFS

IP addresses that are automatically assigned to a node each time it connects to the network are called ____ IP addresses.

• Dynamic

• Static

• Variable

• Reserved

The internal 802.11b/g Wireless network card on your new laptop needs to be replaced. Which type of device would you expect as a replacement part from the factory?

• USB

• Mini-PCIe

• IEEE1394

• Bluetooth

You are at a customer site and have been asked to configure a second monitor on a Windows 7 laptop computer. You go to the display properties and ____________.

• Click on monitor 2 and select Extend My Desktop

• Select the dual monitor tab and configure Dual monitor Mode

• Select the Adaptor Tab and set Dual monitor status to On

• Click on Monitor 1 and drag to monitor 2

After answering a service call, you find a customer’s computer is dead. Which of the following checks would you perform first?

• Is the computer switched on?

• Is the power supply switched on?

• Is the power supply functioning correctly?

• All of the above

• None of the above

A user cannot log into the local area network or get to the internet over the LAN. Other users in the same area are not experiencing any problems. First, you log in as the user with her username and password from your workstation and do not experience any problems. Next, you attempt to log in from the user’s workstation with either her username or yours and cannot log into the network. What is a possible cause of this problem?

• The server is down

• Insufficient rights to access the server

• Wrong username and password

• Bad workstation patch cables