The supply chain concept originated in what discipline?

• marketing

• operations

• logistics

• production

The purpose of supply chain management is

• provide customer satisfaction

• improve quality of a product

• integrating supply and demand management

• increase production

A successful TQM program incorporates all of the following except

• continuous improvement

• employee involvement

• benchmarking

• centralized decision making authority

"Kaizen" is a Japanese term meaning

• a fool proof mechanism

• Just-in-time (JIT)

• a fishbone diagram

• continuous improvement

To reduce inventory management costs, many companies use a system called ________, which involves carrying only small inventories of parts or merchandise, often only enough for a few days of operation.

• reduction-inventory management

• supply chain management

• economic order quantity

• just-in-time logistics

which functional area of supply chain is to ensure customer satisfaction with a product or service?

• Customer Service

• Manufacturing

• Inventory

• Warehousing

Which component of the supply chain sells the final good to the consumer?

• Supplier

• Manufacturer

• Distributor

• Retailer

A business' supply chain includes __________________

• all companies involved in the upstream flow

• all companies involved in the downstream flow

• all processes from raw materials to consumption

• All of the Above

Stock

• retailers

• clients

• distributors

• inventory

A location within a supply chain network is known as a:

• Link

• Node

• Network

• Supplier