Day 2

Day 2

Professional Development

15 Qs

quiz-placeholder

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Day 2

Day 2

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Professional Development

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Created by

Nica Etol

Used 4+ times

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15 questions

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1.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Choose one or more scope for a level 2 representative?

Research a member eligibility.

Billing research for missing payments.

Enrolling member to AWD.

Applying UPC.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Command to check "Check Detail Inquiry"

AB EA AE

BA DA AA

BA AA DM

BA EA AE

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Tool to use to request Refund Check Reissue.

Ventanex

Mainframe

Exela

Check Inquiry

4.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Reasons why payment may show under UPC? Choose one or more.

HCID/cert number is not referrenced on the payment.

Money is in Ventanex.

Member moved to a new address.

Money received does not match the outstanding receivable.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where do we route a request if payment in UPC is more than 5 days and was not automatically refunded?

Enrollment

Tier 2

Billing

Marketplace

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

what account number do we use if confirmation number is from APT or AWD?

R00

A

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What command do you use to FINALIZE a payment from UPC?

F9

F7

F10

F8

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