
Day 2
Quiz
•
Other
•
Professional Development
•
Medium
Nica Etol
Used 4+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Choose one or more scope for a level 2 representative?
Research a member eligibility.
Billing research for missing payments.
Enrolling member to AWD.
Applying UPC.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Command to check "Check Detail Inquiry"
AB EA AE
BA DA AA
BA AA DM
BA EA AE
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Tool to use to request Refund Check Reissue.
Ventanex
Mainframe
Exela
Check Inquiry
4.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Reasons why payment may show under UPC? Choose one or more.
HCID/cert number is not referrenced on the payment.
Money is in Ventanex.
Member moved to a new address.
Money received does not match the outstanding receivable.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Where do we route a request if payment in UPC is more than 5 days and was not automatically refunded?
Enrollment
Tier 2
Billing
Marketplace
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
what account number do we use if confirmation number is from APT or AWD?
R00
A
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What command do you use to FINALIZE a payment from UPC?
F9
F7
F10
F8
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