Chapter 4 Revision

Which is NOT an example of internal procedures for post treatment activites?

• Client feedback

• Emphasize on value and push customers to buy package

• Reinstatement of treatment room

• Workplace safety and health guidelines

Which is NOT the reason to get feedback from client on completion of treatment?

• Enable company to understand different clients' needs and expectations

• So that I can use the feedback to get client to buy packages

• Helps company to make future improvements

• Uphold company's customer service standards

Which are the aftercare advice to give clients? (Choose 3)

• Encourage client to adopt lifestyle habits in achieving healthy skin

• Recommend suitable skincare products for their home care

• Drink sufficient water everyday

• Let them know it is ok to apply skincare without washing their hands

Which of the below does NOT show the importance for giving aftercare advice?

• Client will have a better idea of how to take care of their skin

• It can help to increase the effectiveness of the facial treatment in the long run

• So that client can remember to handle her contraindication discussed

• To impress the client so that she will always come back to me for facial

When we reinstate the treatment room, we need to ______________, ________________ & ________________the tools and equipment.

• wash, brush, soak

• clean, disinfect, sanitize

• bleach, soak, clean

Reinstating treatment room activities include: (Choose 3)

• checking that client has not left anything behind

• removing soiled linen and rubbish

• replenishing products, linen and amenities

• pour detergents everywhere to make sure the room is disinfected