FC CPM

When you are completing the Check Fitter Invoice Received task it is best practice to?

• Make sure the WRC has been completed correctly

• Make sure the invoice you have received is not a cancellation

• Not complete the task

• Leave a note on the CPM with the relevant invoice details

Which of the below are FC queues?

• Chase Fitting Report

• Confirm Fit Invoice

• Chase Invoice

• Confirm Fit is Complete

Select all that apply. It is best practice to...

• To work from the newest case in your queue

• To work from the oldest case in your queue

• Only work your CPM queues once a week

• Check your Assigned Only to Me queue

Why might you need to check Connex when working CPM? Select all that apply.

• To see if the case can be closed

• I would never check Connex

• To see if the fit was successful after a remedial

• To check if the fit might have been rescheduled

When should you 'Accept' a task?

• As soon as you have opened the case

• Before you have investigated

• When you know the task can be completed

When you have successfully completed the Check Fitter Invoice Received task, what queue is the case pushed in to next?

• Case Wrap Up

• Confirm Fit is Complete

• Chase Fitting Report

• Add Closing Summary

You are working the Confirm Fit is Complete queue and have found an unsuccessful Fit Report and the case is now with Aftersales. What should you do?

• Nothing, you are unable to move the milestone if it is unsuccessful

• Accept the task

• Select Fitting Unsuccessful

You are working the Check Fitter Invoice Received queue and have found a cancellation invoice on the CPM and the fit has been rescheduled. Do you?

• Complete the task with the cancellation invoice details

• You cannot complete the task with only a cancellation invoice

• Accept the task but postpone it

• Complete the task and close the case