FC CPM

FC CPM

KG - Professional Development

8 Qs

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FC CPM

FC CPM

Assessment

Quiz

Other, Specialty

KG - Professional Development

Practice Problem

Medium

Created by

Sarah Nixon

Used 31+ times

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8 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

When you are completing the Check Fitter Invoice Received task it is best practice to?

Make sure the WRC has been completed correctly

Make sure the invoice you have received is not a cancellation

Not complete the task

Leave a note on the CPM with the relevant invoice details

2.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Which of the below are FC queues?

Chase Fitting Report

Confirm Fit Invoice

Chase Invoice

Confirm Fit is Complete

3.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Select all that apply. It is best practice to...

To work from the newest case in your queue

To work from the oldest case in your queue

Only work your CPM queues once a week

Check your Assigned Only to Me queue

4.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Why might you need to check Connex when working CPM? Select all that apply.

To see if the case can be closed

I would never check Connex

To see if the fit was successful after a remedial

To check if the fit might have been rescheduled

5.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

When should you 'Accept' a task?

As soon as you have opened the case

Before you have investigated

When you know the task can be completed

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

When you have successfully completed the Check Fitter Invoice Received task, what queue is the case pushed in to next?

Case Wrap Up

Confirm Fit is Complete

Chase Fitting Report

Add Closing Summary

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

You are working the Confirm Fit is Complete queue and have found an unsuccessful Fit Report and the case is now with Aftersales. What should you do?

Nothing, you are unable to move the milestone if it is unsuccessful

Accept the task

Select Fitting Unsuccessful

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