Letter of complaint

What type of letter is the complaint letter?

• Formal Letter

• Informal Letter

Why do we need to write complaint letters?

• To show that we are always in the right
• To show that we sometimes can be wrong
• To provide feedback and see improvements
• To show our care and concern

When recounting a bad experience, we use ________ tense in our writing.

• Past 
• Present
• Simple
• Future

Tags

CCSS.RI.11-12.3

CCSS.RI.9-10.3

CCSS.RI.8.3

CCSS.RI.6.3

CCSS.RI.7.3

How many paragraphs are there in the body of the complaint letter?

• 1

• 2

• 3

In the introduction of a formal letter you must

• give your name and address

• state the reason for writing the letter

• ask the reader to keep in touch

Tags

CCSS.W.9-10.1D

CCSS.W.9-10.2

CCSS.W.9-10.4

CCSS.W.9-10.2A

You may begin a complaint letter with...

• "Hi Manager"
• "To Whom it May Concern"
• "Dear Sir/Madam"
• "Hi Mr Lim"

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

CCSS.RI.8.5

What's the content of the first paragraph?

• The first paragraph in the body of your letter is used to explain what the complaint is about.

• The first paragraph gives details about what is wrong with the product.

• The first paragraph is used to explain what the writer wants to do about the situation.

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

CCSS.RI.8.5

Opening phrases for a letter of complaint may be

• I regret that I am obliged to complain about...

• I am writing to make a complaint about...

• I am dissatisfied with...

• I would be more that happy to give you some additional information.

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

CCSS.RI.8.3

What should be the content of the second paragraph?

• The second paragraph in the body of your letter is used to explain what the complaint is about.

• The second paragraph gives details about what is wrong with the product.

• The second paragraph paragraph is used to explain what the writer wants to do about the situation.

You can use these phrases in a formal letter of complaint

• We weren't happy with...

• Your adverisement was misleading.

• You failed to mention that...

• The manager refused to listen to our concerns

Tags

CCSS.W.9-10.1D

CCSS.W.9-10.2

CCSS.W.9-10.4

CCSS.W.9-10.2E