Summary of Telephone Conversation

Ms. Ita Kartikasari telephones KU Training Center to _____ with Mr. Panda.

Mr. Panda is not in the office, but Henry Johannes, the secretary, speaks to Ms. Kartikasari about a _____ problem with a training.

The available dates for training have not yet been _____ to KU Training Center.

Ms. Kartikasari tells Jo that they were unable to _____ staffs for a training , but that training should start in August.

Next, they _____ a meeting between Ms. Kartikasari and Mr. Panda.

Mr. Panda is not able to _____ with Ms. Kartikasari on Thursday because he is busy.

They finally decide on Friday morning at 10 o'clock after a _____ that Mr. Panda usually holds on Friday mornings.

What is the meaning of "resolved" in the conversation?

• taken care of

• determined to do something

What is the meaning of "assured" in the conversation?

• certain that something is true or will happen

• confident and brave

What is the term used in the conversation that means "make future appointment"?

• reassure

• schedule

• last