What are the five steps to follow when creating your own standard operating procedure?

• Develop a list of your business processes, plan the process, talk with employees, write and review the process, maintain the process

• Plan, design, Develop/build, test, maintain

• There are 2 steps, talk to the employees and plan plan process

• None of the answer are correct

What is business process?

• Collection of structured activities or tasks by people which in a specific sequence produce a service for a particular customer

• Information or document that a business or individual wishes not to make public

• When the same task is completed in many different ways, it will always take longer to complete

• The process to do business

Examples of business processes :

• Receiving orders

• Invoicing, setting a marketing budget

• Shipping products, updating employee information

• All the answer are correct

which process management identify current processes and design of proposed changes?

• Design

• Optimization

• Monitoring

• Modeling

Which process management develop the product?

• Modeling

• Monitoring

• Design

• Execution

Which process management keep track of completion level of changes and effectiveness?

• Monitoring

• Design

• Execution

• Optimisation

The freedom of information act was in...

• 2000

• 1987

• 2010

• 2001

In which processes are, product design and product development?

• Innovation processes

• Operations processes

• Customer processes

• Product design and product development are not in any process

ISO 27001 is...

• Framework of policies and procedures that includes all legal controls involved in a organisation’s information risk management processes

• Key piece of legislation that criminalises the act of accessing or modifying data stored on a computer system without appropriate consent or permission

• Documentation generated within business which under the GDPR should be securely destroyed

• Any information which is public before or is made public the present License term

What is the current version of the ISO 27001?

• 2013

• 20013

• 20012

• 1997.2