The Outlook interface is made up of multiple:

• Filters

• Panes

• Windows

• Commands

Which of the following is shown at the very top of your Outlook interface?

• Ribbons

• Tabs

• Groups

• Panes

• Quick Access Tool Bar

Which command allows you to respond to only one email recipient?

• Reply

• Signature

• Reply All

• Carbon Copy

You can mark your email as "High Importance".

• True

• False

What is the name of your main folder where unless otherwise directed, new emails are received?

• Sent

• Outbox

• Inbox

• Deleted Items

Which command allows you to respond to everyone included in an email message?

• Reply

• Reply All

• Forward

• Sent

Which pane displays the CONTENTS of an email item?

• Reading Pane

• To Do Pane

• Mail Pane

• People Pane

When sending an urgent message, what can you do to be alerted when the recipient reads your message?

• Check the "call when received" option

• Request a "read receipt"

• Request a "delivered receipt"

• Keep hitting the send/receive button

What folders might you find in the Folder pane?

• Inbox, drafts, sent

• Deleted, drafts, contacts

• Calendar, inbox, drafts

• Sent, deleted, calendar

Which pane allows you to switch between Mail, Calendar, People and Tasks?

• People pane

• Navigation pane

• Reading Pane

• Folder Pane