When sending an urgent message, what can you do to be alerted when the recipient reads your message?

Check the "call when received" option

Keep hitting the send/receive button

What is the purpose of having a professional business signature in your email?

So that external recipients of your email have your contact information handy.

Because your facilitator told you it was important.

Using the "Show As Conversations" will group your emails

So that all emails in that specific conversation are together.

Using only categories and dates

Will delete any emails not relevant to your conversation.

If you change your Outlook interface and don't like the way it looks you can

Save the interface and start over.

Hitting "Reply All" instead of "Reply" can leave your email content vulnerable and

Open to interpretation by your colleagues

Shows that you aren't paying attention

Using the "delay delivery" option allows you to

send an email at a date and time in the future.

go back and make changes to an email that is waiting to be sent.

What are the four key components of Outlook?

Mail, Calculator, Tasks, Calendar

An email subject line is

A summary of what the email content is

A professional business email should

Take a lot of time to read and comprehend

Be used instead of face to face conversations

Be preferred for detailed instruction.

include someone in an email without others knowing

include someone in an email without being able to respond

include someone in an email because the CC line is full

A BCC is an important tool used to

create negative office politics

send messages to a large list of recipients without sharing their email address

When forwarding an email message it is important to

Spell out in your first sentence why you think the recipient will find the information you are sharing important or interesting.

Spell out in your first sentence why you think the recipient shouldn't bother to read the content of the email.

Spell out in your first sentence the grammatical errors of the email content.

Not give any context to the recipient so that the email remains a surprise.

Before sending a large attachment, it's important to

All of these answers are correct.

Ask the recipient if their email system can handle it

Zip the file so it's contents are smaller

Put the file on a cloud server so that they can access it on their own.

Outlook Quiz

Quiz

•

Professional Development

•

Professional Development

•

Practice Problem

•

Medium

Sheryl Rooth

Used 82+ times

FREE Resource

35 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The Outlook interface is made up of multiple:

Filters

Panes

Windows

Commands

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is shown at the very top of your Outlook interface?

Ribbons

Tabs

Groups

Panes

Quick Access Tool Bar

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which command allows you to respond to only one email recipient?

Reply

Signature

Reply All

Carbon Copy

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You can mark your email as "High Importance".

True

False

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the name of your main folder where unless otherwise directed, new emails are received?

Sent

Outbox

Inbox

Deleted Items

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which command allows you to respond to everyone included in an email message?

Reply

Reply All

Forward

Sent

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which pane displays the CONTENTS of an email item?

Reading Pane

To Do Pane

Mail Pane

People Pane

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Outlook Quiz

35 questions

The Outlook interface is made up of multiple:

Which of the following is shown at the very top of your Outlook interface?

Which command allows you to respond to only one email recipient?

You can mark your email as "High Importance".

What is the name of your main folder where unless otherwise directed, new emails are received?

Which command allows you to respond to everyone included in an email message?

Which pane displays the CONTENTS of an email item?

When sending an urgent message, what can you do to be alerted when the recipient reads your message?

What folders might you find in the Folder pane?

Which pane allows you to switch between Mail, Calendar, People and Tasks?

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