Past Paper 3

The MAIN purpose of the minutes of a meeting is to

• give notice of an upcoming meeting

• list the decisions taken at the meeting

• list items to be discussed at the meeting

• summarize what has taken place at the meeting

Electronic mail may be transmitted using a

• printer

• scanner

• computer

• fax machine

Which of the following are advantages of using electronic mail (e-mail) instead of postal mail?

I. Speed of delivery

II. Access from any location

III. Receipt of bulk mail from unknown sources

• I and II only

• I and III only

• II and III only

• I, II, III

What is the highest level in the hierarchy of data organisation?

• Data file

• Database

• Data bank

• Data record

Which of the following is the correct order for headings in a memorandum?

• To, From, Subject, Date

• To, From, Date, Subject

• From, Subject, Date, To

• From, Signature, Date, To

Which of the following is the MOST appropriate salutation used in a formal business letter where the person's name not known?

• Hi Sir

• Dear Sir

• Dear Mister

• To whom it may concern

Your manager wishes to hold a meeting on 18 December at 10:00 a.m. Which of the following documents should be prepared and distributed prior to the meeting?

• Motion

• Agenda

• Minutes

• Resolution

Jhanel is preparing the minutes of meeting but is not sure of the correct order in which to type the headings. Which of the following is the correct order in which the headings should appear in the minutes?

I. Minutes of last meetings

II. Apologies for absence

III. Matters arising from minutes

• I, II, III

• II, III, I

• II, I, III

• III, II, I

Which of the following is the correct classification for the document above?

• Bank statement

• Legal document

• Technical document

• Financial statement

Which of the following would BEST guard computers against viruses?

• Installing anti-virus program

• Installing computer security devices

• Servicing the computer devices regularly

• Hiring an expert to search for viruses on the system