Chap. 11 Enterprise Resource Planning

Which of the following describes an ERP system?

• Which of the following describes an ERP system?

• B. ERP systems enable people in different business areas to communicate

• C. ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization’s performance

• D. All of the above

2. What is at the heart of any ERP system?

• A. Information

• B. Employees

• C. Customers

• D. Database

3. What must a system do to qualify as a true ERP solution?

• A. Be flexible

• B. Be modular and closed

• C. Extend within the company

• C. Extend within the company

Which of the following is a reason for ERPs explosive growth?

• Which of the following is a reason for ERPs explosive growth?

• B. ERP addresses the need for global information sharing and reporting

• C. ERP is used to avoid the pain and expense of fixing legacy systems

• D. All of the above

What are several different types of software, which sit in the middle of and provide connectivity between two or more software applications?

• A. Middleware

• B. Enterprise application integration middleware

• C. Automated business process

• D. e-business infrastructure

What represents a new approach to middleware by packaging together commonly used functionality, such as providing prebuilt links to popular enterprise applications, which reduces the time necessary to develop solutions that integrate applications from multiple vendors?

• A. Middleware

• B. Enterprise application integration middleware

• C. Automated business process

• D. e-business infrastructure

Who are the primary users of SCM systems?

• A. Sales, marketing, customer service

• B. Accounting, finance, logistics, and production

• C. Customers, resellers, partners, suppliers, and distributors

• D. All of the above

Which application’s primary business benefits include market demand, resource and capacity constraints, and real-time scheduling?

• A. CRM

• B. SCM

• C. ERP

• D. All of the above

Which application’s primary business benefits include forecasting, planning, purchasing, material management, warehousing, inventory, and distribution?

• A. CRM

• B. SCM

• C. ERP

• D. All of the above

What is the primary difference in an organization before and after an ERP installation?

• A. Employees work across different departments

• B. Databases across departments are separate

• C. Central database for all departments

• D. All of the above