SALESFORCE ADMIN CERTIFICATE

There is a business requirement for a reminder to be automatically sent to the Lead owner if it has not been converted 10 days after the created date. How would an administrator accomplish this?<br />Choose 1 answer.

• A. Create a future task to remind the lead owner
• B. Create a validation rule to check the current date against the create date
• C. Create a time dependent workflow rule
• D. Create an email reminder

During a meeting with the sales managers, the administrator is asked the different ways that they can approve or reject discounts. Approval requests can be approved/rejected in which of the following areas of the application?<br />Choose 3 answers.

• A. In Chatter
• B. Via email
• C. Sales Console
• D. Service Console
• E. The Salesforce App

Sales Management would like a notification when opportunities with a high dollar value reach 60% probability and also at 80% probability. How can a system administrator accomplish this?<br />Choose 1 answer.

• A. Validation Rules
• B. Big Deal Alerts
• C. Workflow Rules
• D. Email Alerts

An administrator has written an approval process for the finance director to approve expense reports. Which of the following are final approval actions the administrator can choose?<br />Choose 3 answers.

• A. Email alert
• B. Task
• C. Field Update
• D. Record Creation
• E. Call Apex

Using the SalesforceA app, how can a Salesforce Administrator manage users?<br />Choose 3 answers.

• A. Change system permissions
• B. Edit user details
• C. Delete users
• D. Deactivate users
• E. Reset user passwords

In order to keep users of the mobile app aware of important events and notifications, you are considering enabling push notifications. What is true regarding push notifications for the Salesforce mobile app?<br />Choose 3 answers.

• A. Users solely control whether to enable or disable push notifications
• B. Push notifications can be sent for approval requests
• C. Push notifications can be sent when a task is assigned to a user
• D. Push notifications can be sent for Chatter group mentions
• E. Sensitive information will always be removed from push notification text

What are valid reasons for considering an AppExchange App?<br />Choose 3 answers.

• A. Some AppExchange apps are open source
• B. Some AppExchange apps are free
• C. AppExchange apps are isolated from other customizations, so they will not interfere with existing functionality
• D. AppExchange apps cover functionality not covered by Salesforce

Bob, a Salesforce Administrator, has been approached by his sales manager who is looking to gain more insight into his customers’ interactions with the company via social media. He wants to use information to generate leads for his sales reps. He would like to implement a solution within a month before the end of the fiscal quarter. What should Bob do?<br />Choose 1 answer.

• A. Create a custom application using Apex and Visualforce to pull the information from social media applications
• B. Create a workflow to pull the information from social media applications
• C. Install an application from the AppExchange to pull information from social media applications
• D. Enable Social Customer Service and Social Accounts, Contacts and Leads

A user wants to collaborate and discuss a record as a team with a group of other users. How can an administrator enable this most efficiently? Choose 1 answer.<br />

• A. Create a group for the set of users and allow the ability to add records to Chatter groups by enabling the allow records in groups setting
• B. Create a group for the set of users and share the file through the files tab
• C. Use delegated administration to allow the user to create a new user group
• D. Set up a meeting time using the Salesforce scheduling function

A Salesforce administrator has created a ‘Project’ custom object and would also like to track Project Tasks. How can the administrator accomplish this? Choose 1 answer.<br />

• A. Check the 'Track Tasks' checkbox on the Project object
• B. Create a lookup on the task object to the Project custom object
• C. Check the 'Allow Activities' checkbox on the Project object
• D. Create a custom Project Tasks object