You take the food to your guest's room on a ......... .

• cart

• table

• spoon

• cutlery

If you want to contact someone you have to ........ their number.

• delete

• understand

• dial

• eat

adjoining rooms

• two hotel rooms with a door in the center

• two beds in a hotel room

• rooms that look at each other

• rooms that share a window

local facilities such as stores and restaurants

• amenities

• extras

• spa

• shopping

Meals Service in the guest room, called .....

• Restaurant Service

• Guest Service

• Room Service

• Guest Meals Service

Plate to serve the main course, called .....

• BnB Plate

• Cup and Sourcer

• Dinner Plate

• Dessert Plate

function of BnB Plate .......

• Bread Plate

• Main Course Plate

• Dessert Plate

• Appetizer Plate

Choose an example of good customer service.

• Food service assistands stands with their  backs to the customer
• A food service assistant smiles and greets the customer politely
• A food service assistant chews her nails whilst waiting for her customer to make their choice.
• A chef shouts at a colleague when they make an error with a food order.

Identify the benefits of good customer service to the business.

• Customers who did not enjoy their experience, will recommend the business to friends.
• Customers who enjoy their experience, will spend more money.
• The business will not expand.
• The business will get bad reviews.

Who does Meridith marry

• George
• Alex
• Derek
• Mark